Paper, Ink, & Passports Travel provides concierge level travel services for our clients. We believe in going to the end of the road in order to experience the unknown. We take pride in making all our clients’ trips memorable and special and are excited to be your partner in this journey.
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These terms and conditions apply to your relationship with Paper, Ink, & Passports Travel (“we,” “us,” “our”). Our ground operators often have terms and conditions that will be provided upon receipt of any itineraries or engagement with them. It is the client’s (“you,” “your,”) responsibility to read and understand all terms and conditions. By giving us your credit card, you agree to the following.
Agency: Paper, Ink, & Passports Travel is an independent affiliate of Largay Travel, CST# 2109263-80, and a proud member of Virtuoso®. As a travel consulting and concierge service, we liaise with suppliers (in-country ground operators, hotels, cruise lines, multi-line reps, hotel booking agents, tour operators) to provide our clients with the best service possible. As such, while the client works directly with us, any deposits or final payments are rendered to the supplier unless alternate arrangements have been made in advance. Paper, Ink, & Passports Travel does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, the client agrees that Paper, Ink, & Passports Travel acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Paper, Ink, & Passports Travel shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.
Service Fees: Paper, Ink, & Passports offers concierge level travel curating services. As such, we charge a customised professional, non-refundable planning fee per trip. Typically, we discuss this fee in our initial complimentary consultation call; any changes in parameters will necessitate an additional fee. This fee is collected prior to working on your itinerary and is not part of the cost of your reservations. The fee is per trip and is not transferrable to future travel plans.
- Expediting fee: For any trip occurring within 4 weeks (8 weeks during holiday time (Christmas, Presidents Weekend, Easter)) of reaching out to Paper, Ink, & Passports Travel, the planning and management fee is minimum $1000.
- Additional Service Fees: If, after three full proposals have been presented and the client wishes to start over, there is a $100/hour surcharge. We will advise when this will occur.
- Changes and Cancellations: All changes and/or cancellation to an itinerary must be made in writing. Any changes to a booking past the deposit will incur a $25 change fee. Any changes to a booking made past the final payment will incur a $50 change fee. Any cancellations will incur a $50/person cancellation fee. All fees are on top of any fees that the supplier levies.
- After Hours Service Charges: There are times you may take advantage of Largay Travel’s after hours service. This service is a minimum of $100/hour (minimum one hour). Usage will be charged to the card on file used for the initial planning fee.
Delivery of travel documents: We provide all of travel documents via email and mobile app. Should you want your documents sent to you, you will be charged shipping fees. All travel documents (cruise, tour, hotel, etc) will be packaged and shipped to you via USPS Priority or FedEx. Please advise us if you wish someone to sign for the documents when they arrive, otherwise they will ship with no signature required. Please check all documents when you receive them and call us if you have any questions.
Communication: Paper, Ink, & Passports Travel communicates via email as we can deliver the highest quality service with this method of communication. Please do not text for quotes as texts, Facebook messages, and Instagram messages can very quickly get lost. Unscheduled phone calls, if unable to be answered, will be returned at the earliest convenience.
Prices and Currency Fluctuations: Prices are quoted in the home currency of the ground operator, tour operator, airline, cruise line, or hotel and all prices are current at time of quotation. We endeavour to provide an estimated US equivalent, however currency fluctuations occur and we are not responsible for any increase in price due to these.
All prices are subject to change until booked or ticketed. This includes, but is not limited to, airfare, hotels, cruises, tours, and transportation. Availability is also subject to change until booked or ticketed. Paper, Ink, & Passports Travel is not responsible for price changes on behalf of the airline, hotel, cruise line, tour company, or car company, nor are we responsible for lack of availability when we have given a proposal and the client has not given us an answer in a timely manner.
We have no special knowledge of suppliers’ financial condition and no liability for supplier defaults or for recommending future travel credits with suppliers that may be out of business by the time the client tries to use the credits.
If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we will charge a nonrefundable fee for such services.
Ground Operator Price Breakdowns: When we provide clients with a full packaged itinerary that includes a variety of services including but no limited to hotels, tours, and transfers, from a ground operator (also called a “DMC” or “onsite”) we do not provide breakdowns of the services provided. Our ground operators have contracted rates with many of their own suppliers and as such we do not publicise this confidential information.
Credit Cards: Paper, Ink, & Passports Travel processes all service fees, change fees, cancellation fees, and any other charges incurred, through our host agency, Largay Travel. We accept all major credit cards. Paper, Ink, & Passports Travel does not process supplier payments. Payments for airfare, cruises, tours, hotels, or other travel services are processed by the supplier in question.
Airfare and Air Ticketing: Paper, Ink, & Passports Travel uses our home office air team (“the Largay Travel air team”) to quote and book airfare. For this service, we charge a $50 per person service fee for any domestic US airfare and a $80 per person service fee for international airfare. Clients are welcome to purchase their own air and provide us with the details.
- Taxes/Surcharges: Our airfare prices include taxes and surcharges.
- E-tickets: We do not provide printed airline tickets.
- Schedules: Air schedules are subject to change anytime prior to departure. We are not responsible for these changes. If the Largay Travel air team books client flights, any changes due to airline schedules will be accommodated as best as possible.
Travel Insurance: Travel incurs risk. We encourage our clients to purchase travel insurance. For your convenience, Paper, Ink, & Passports Travel works with several well-respected travel insurance providers, including Travelex Insurance, and we will provide you with a quote for travel insurance at time of deposit. We recommend purchasing a plan with trip cancellation and medical coverage, but some policies do not protect against cancellation due to pandemics or supplier defaults, so the client must read the policy. We recommend “cancel for any reason” coverage, which costs more and may not be available to all clients.
Any and all questions must be directed to the insurance provider. If you are not willing to purchase travel insurance, we require that you sign a waiver acknowledging you have been informed of your options regarding travel insurance and are declining a policy.
Force Majeure: There are some circumstances that are beyond our control. Paper, Ink, & Passports is not responsible for costs incurred due to disruptive events beyond our control, including but not limited to weather, terrorism, acts of God, war or threat of war declared or undeclared, sabotage, insurrection, strikes, civil disobedience, floods, fire, wind, sickness, global pandemics, quarantine, defects in machinery or vehicles, delay, wildlife, or other untoward occurrences.
Passports, Visas, and Acceptable IDs: All travellers must present proper photo identification such as a passport, Real ID, or other government-issued document. Please visit https://www.tsa.gov/travel/security-screening/identification for more information. It is the traveller’s responsibility to understand what documents are acceptable for travelling.
US passports must be valid for six months past the return date to the United States; some countries require that it is valid for longer. It the responsibility of the client to ensure their passport meets the requirements for entry into a foreign country. Paper, Ink, & Passports Travel is not responsible for fees incurred as a result of being detained or denied entry. Some countries require US citizens to apply for visas in advance of travel. We recommend not purchasing airfare until the visa has been secured, and we are not responsible for any airline tickets or fees incurred as a result of a visa not being approved. Passengers are responsible to ensure that they have all the proper documents for entry.
To ensure that all traveller information is correct, we require that our clients provide us with a copy of the travellers’ passports prior to booking any international airfare. We use passports to book airfare – where names must be spelled as they are on the identification – and to secure cruises, hotels, car rentals, and tours, as many companies require full names for all travellers. We also may need to input the passport issue date or expiration dates. If you insist that you know how your name is spelled on the identification, and refuse to give us a copy of the passport, we will not book your itinerary until we have it. Paper, Ink, & Passports Travel is not responsible for fees incurred as a result of names being misspelled or price changes while waiting for passport information.
It is the traveller’s responsibility to understand what documents are acceptable for international travel. This includes but is not limited to passports, visas, and drivers licenses.
Travel Health and Safety: It is the client’s responsibility to understand the health and safety aspect of travelling. Please consult with your health care provider, health insurance company, and/or doctors if you have questions regarding your health or medical ability to travel.
Paper, Ink, & Passports Travel, Largay Travel, or any staff, have no special knowledge of health hazards such as the risk of contracting Covid-19 or any other virus, either during the client’s travel or at the client’s destination. For the latest travel health information, the client should review the State Department’s website at travel.state.gov and the CDC’s information at www.cdc.gov/travel.
We have no responsibility for Covid-19-related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings or quarantines. For the latest Covid-19 government travel regulations, the client should review IATA’s website at www.iatatravelcentre.com. For the latest travel supplier requirements, check the supplier’s homepage.
Any vaccines or other health requirements needed in order to travel must be obtained by the client at their own cost. Paper, Ink, & Passports Travel is not liable for any costs incurred due to lack of vaccines or poor health.
Paper, Ink, & Passports Travel reserves the right to make changes to our terms and conditions at any time.